Rumors have been swirling for days around FarmVille's live customer support chat. Some players were saying the feature was only available to paying customers, others said email support was about to be phased out, while others claimed a player needed to spend $100 per month to be eligible for support. As with most internet rumors, most of this is simply not true.
Here are the facts:
- You DO need to be a paid player (meaning someone who has purchased Farm Cash) to receive live chat support
- ALL customers can e-mail customer support, whether they make purchases or not
- E-mail support is not being phased out
- Customers who are eligible for live chat may not be able to access it due to heavy volume.
These facts are confirmed in a post made in the Zynga Community Forums on Monday.
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